Who are we?

• We are a family-owned, vertically integrated company dedicated to the production and sale of high-quality shellfish. As pioneers in Mediterranean mussel farming since 1991, we operate premium oyster, mussel, and clam farms, offering the highest quality products.

Where can I learn more about your processes and products?

• You can easily explore detailed information about our products on our website under the "Our Shellfish" tab and about our processes in the "Our Farms" section under "About." We also share educational content on our blogs and social media. For more specific questions, you may contact a sales representative by chatting with us on Instagram and Facebook.

Where do we sell our products?

• We sell locally, nationally, and internationally in the United States. For local sales, it is the customer's responsibility to pick up the product from our facilities. For national shipments, a courier service is hired to collect the product from our facilities. For international shipments to the United States, we deliver via a climate-controlled trailer to California, and for other states, we ship through a courier service.

Who do we sell our products to?

• We sell to national and international distributors. If you are a restaurant o a member of the general public, follow the steps describe in the next question.

How can I purchase your products if I am a restaurant or a member of the general public?

• You can fill out a form in the "Wholesale" tab at the top, and a sales representative will contact you. You can also reach out to us via Instagram or Facebook.

How can I purchase your products if I am a distributor?

• You follow the same steps as restaurants and the general public: You need to fill out a form in the "Wholesale" tab at the top, and a sales representative will contact you to guide you through the process. You can also reach out to us via Instagram or Facebook.

What is the availability of your products?

• We have products available all year round.

Can I place an order or make an increase outside the deadline?

• Yes, we generally accept some increases in orders. However, they are entirely subject to availability, just like new orders placed outside the established hours.

Can I choose my own shipping carrier?

• Yes, however, the carriers we work with are the most competitively priced. Additionally, it is mandatory for the carriers to pick up the products from our facility.

What are the additional costs if you handle the shipping?

• Our shipping cost varies depending on the product. We charge the cost of the carrier plus a handling fee. Therefore, we recommend that the customer arranges shipping directly with the recommended carriers.

Can I request specific products in smaller quantities?

• As producers, we are limited in the number of units we handle. Therefore, we can only offer the sizes and quantities suggested by the sales agent.

What should I do if I want to order smaller quantities than commercial ones?

• If you only plan to make a smaller purchase as a member of the general public, contact a sales representative by sending a message on Instagram or Facebook. The sales representative will connect you with a verified distributor in your area.

How can I get more detailed information about each product?

• Request marketing materials from the sales agent. Additionally, our website contains detailed information about each product and its features.

What is the refund policy?

• If a complete report is made according to our requests (check the refund policy), a replacement of the product will be made on the nearest possible date.

Can I modify my order once it has been placed?

• Yes, however, any changes will be at BSF’s discretion and will take into account both the timing and the type of change requested. We do not accept cancellations.